ABOUT US

Welcome to our store! Toys of USA is a Mom-owned, family-run business that was opened in 2008 out of the concern for the safety of our children and children everywhere.

With all of the toy recalls and toy safety issues, we wanted to create a store where anyone could find high quality American made toys. We are confident in the safety and quality of the toys in our great country, and we want to provide one central location to find many of the best toys available in the USA.

We are supporting the wonderful companies who continue to manufacture their toys in the United States. These are some of the best toys in the world, and we are happy to bring them to you, our valued customer.

Please visit us often. We will always be adding new brand names and new toys!

Thank you for shopping with us!

Regards,






CONTACT INFORMATION

Email:
info@toysofusa.com



Mail:

Mailing address for customers and new vendors:


Toys of USA
P.O. Box 5352
Oak Ridge, TN 37831-5352



Educators/School Systems:

Please call or email us for detailed contact and billing information, including a different mailing address.



Phone:

new phone # coming soon



info@toysofusa.com



PAYMENT INFORMATION:

We accept Visa, Mastercard, Discover, and American Express.

We also accept PayPal payments from your PayPal account - just click "Pay using PayPal."



SECURE SHOPPING:

All of our transactions and information are transmitted through a secure server using Secure Sockets Layer (SSL) encryption technology, where your payments are processed through the world's largest and most trusted merchant payment processor. You can feel confident in the safety of your personal information and credit card transactions. We will never sell or share any personal information, period.



SHIPPING INFORMATION:

We offer flat rate Ground shipping of $7.95 for all orders under $150. Orders over $150 qualify for free shipping!



Most orders will arrive within 7 business days, but please allow up to 10 business days to receive your order. Christmas orders may occasionally take longer than 10 days depending on the items ordered. Christmas shipping deadlines will be posted on our site during that time. Special order toys may require longer shipping times due to the fact that these items are made when ordered - this should be noted in the toy description. Some products will ship directly from us, while others will ship directly from the manufacturer. Your order could arrive in more than one shipment. We will notify you via email if there are any unusual delays expected in your order for any reason. Some large products may have additional shipping fees, which will be noted in the product description.

We only ship ground to the 48 contiguous United States at this time. If you would like to ship to Alaska or Hawaii, please contact us at info@toysofusa.com.

Ground orders will ship via USPS, FedEx, or UPS.

FedEx Overnight and FedEx 2Day shipping are available on some items. Please contact us at info@toysofusa.com for a quote on the item you need to express ship.



TAX:

We are required by law to charge sales tax of 9.75% to orders shipping to Tennessee, with the exception of tax exempt groups. If you are a tax exempt customer, please contact us to provide your tax exemption number prior to ordering.



RETURNS:

We want you to be happy with your purchase! If you are not happy with your purchase, you have 30 days from receipt of your order (Christmas orders have extended return dates) to request a return authorization number for returns. All returns must be unopened, in original packaging. If your product arrives damaged, contact us immediately and save all damaged packaging.

If you need to return:

1. Please email info@toysofusa.com with "Return" in the subject line and include a reason for return. Also let us know in your email if you would like a refund or exchange.

2. We will email you a return authorization number and instructions for returning the merchandise.

3. You will then have 7 days to return the merchandise for exchange or refund.

All shipping costs are non-refundable.

Personalized items and made-to-order items are not returnable.



VENDORS:

If you would like us to consider carrying your products, please contact us via email and/or send product samples/information to our mailing address.

Thank you, and we look forward to hearing from you!